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Excellent experience

Posted By Old Joe

"Excellent experience"

About: Borders Community Services / District Nursing Borders General Hospital / Accident & Emergency Borders General Hospital / Pre-Operative Assessment Clinic Borders General Hospital / Theatres Borders General Hospital / Trauma & orthopaedics (Ward 9) Scottish Ambulance Service / Ambulance Control Centre Scottish Ambulance Service / Emergency Ambulance

(as the patient),

A few months ago, as a consequence of having a 21 year old mindset on an 80 year old body, I sustained a badly broken leg and ankle, and for the first time in my life, required hospital treatment 

My experience was 5 star in every department, from the operator taking the emergency call, to the highly knowledgeable and chirpy paramedics to every function operating in the BGH. All I experienced was patience, genuine sympathy and good old fashioned banter leading to a successful series of operations and after care treatment. Big big thanks to the district nurses who have continued to provide an after care service since my discharge. 

In comparison, a close friend living abroad also had an accident requiring similar care and attention. Their experience was the complete opposite (maybe the cheese sandwiches were better) that shows that our NHS when required still sets a world standard to be envied 

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Responses

Response from Philip Grieve, Associate Director of Nursing for Primary and Community Care/Chief Nurse Health and Social Care Partnership, Primary Care, NHS Borders last month
Philip Grieve
Associate Director of Nursing for Primary and Community Care/Chief Nurse Health and Social Care Partnership, Primary Care,
NHS Borders

Submitted on 05/09/2025 at 08:31
Published on Care Opinion at 08:31

Dear Old Joe,

Thank you for taking the time to let us know what your care experience has been with our local services within the Scottish Borders. I will certainly pass on your positive feedback to the ambulance service and the care teams within the Borders General Hospital and the district nursing team. I wish you well on your recovery.

Kind regards

Philip Grieve

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Response from Alan Milne, Clinical Nurse Manager, NHS Borders last month
Alan Milne
Clinical Nurse Manager,
NHS Borders

Submitted on 05/09/2025 at 08:42
Published on Care Opinion at 08:42

Morning Old Joe,

Im glad to hear that youth lives on and I hope the 21 year old mind set continues!

Sorry to hear of your accident and that you had to attend the BGH. Thanks for taking the time to give such great feedback. I will pass this on to the teams involved.

I hope your breaks heal quickly and you can get back out there

Alan

Nurse Manager

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Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service last month
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service

Submitted on 08/09/2025 at 15:24
Published on Care Opinion at 15:24

picture of Marie Kennedy

Dear Old Joe,

Thank you so much for sharing your story and for doing it with such humour and positivity! It sounds like your 21-year-old mindset gave you quite the adventure and we’re so glad to hear that your experience was five-star from start to finish. I see that your feedback relates to a number of services. I'm responding on behalf of the Scottish Ambulance Service.

We’re especially grateful for your kind words about the emergency call handler and the paramedics who attended. It’s wonderful to know they brought not only knowledge and professionalism but also a bit of good old-fashioned banter to help ease the situation.

If you’re happy to share the date, time and address of the call out with us at sas.feedback@nhs.scot, along with your Care Opinion username, we’d love to match your story with the team and pass on your thanks directly.

Wishing you continued healing and many more youthful adventures ahead!

Warmest wishes,

Marie

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