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"Overflowing bins and unclean floors"

About: Royal Alexandra Hospital / Maternity care

(as a relative),

I feel the need to highlight this as a visiting relative who also works in healthcare. Hopefully the issue will reach the correct area and be addressed.

I have previously highlighted the unclean entrance to RAH Maternity ground floor, the toilets etc and how as the first impression of the maternity unit it does not look promising if the bins are overflowing and unclean floors on your first arrival as a patient or visitor. It seems the lack of cleanliness is filtering through to the Maternity ward areas now.

While on the ward visiting a family member, I witnessed myself and also heard visitors from bedspaces within the same room commenting to the domestic staff about the bins overflowing with rubbish, no toilet paper in the shared toilets, no hand soap, paper towels, in a Maternity postnatal ward! This is totally unacceptable. The member of staff did apologise and advised that this had been due to a shortage of staff on previous days that week and that she would get all these matters dealt with asap.

If staff shortages are an issue, the whole system shouldn't fail, surely there should be floating domestic staff that can be used somewhere on a daily basis, a hospital can never be too clean. I also noticed the orange bins were almost overflowing and understand this is the responsibility of the ward staff to empty, and probably staff shortages are due to this not being done, which again is totally unacceptable.

I also noticed some other patients bedspaces were cluttered with rubbish / dirty nappies etc on floor, baby cots and bedside units but when the bins are already full where can they put it?

Hopefully this can be addressed and get the wards back to the standard expected of patients coming in and their relatives when visiting as it was the topic of conversation in the room when I was there.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 3 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 29/08/2025 at 10:57
Published on Care Opinion at 10:57


picture of Nicole McInally

Dear Ddebby

Thank you for your feedback regarding cleanliness in the Royal Alexandra Hospital Maternity Unit.

We are concerned to hear about the issues you observed, including overflowing bins, lack of essential supplies, and general cleanliness in both public and ward areas. These standards fall short of what we expect, especially in a maternity setting.

Your concerns have been shared with the Facilities Team so that these can be addressed.

We appreciate you bringing this to our attention.

Thank you

Nicole

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