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Waiting times (with an open wound)

Posted By omegawx66

"Waiting times (with an open wound)"

About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency

(as a service user),

I am not one to blame the NHS for anything, I agree that it is underfunded and under-cared for, however I have been in A&E for reaching 5 and a half hours now, left with an open wound and have bled through my gauze. Every member of staff I have come across has been lovely but if it was deemed necessary I would have happily went to minor injuries. Unfortunately I was told to stay here and it has been a long waiting game since. I have seen people come in after me and seen before me with no visible injuries while I sit with a bandage round my head that has been bled through and told “I’ll be seen later” this was 2 hours ago. 

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Responses

Response from Michelle Jack, Associate Nurse Director, Royal Infirmary of Edinburgh, NHS Lothian 2 days ago
Michelle Jack
Associate Nurse Director, Royal Infirmary of Edinburgh,
NHS Lothian

Submitted on 25/08/2025 at 14:29
Published on Care Opinion at 14:29

picture of Michelle Jack

Thanks for contacting us it would be good if you could reach out to the nursing team within the department to let them know this information, so we can let you know the course of your treatment. If you have now left it would be helpful for us if you could speak to our patient experience team so we can look further into what caused any delays for you today. I am sorry for your experience with us so far.

Thanks

michelle

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Response from Mariska Vernon-Stroud, Patient Experience Team Lead, Patient Experience Team, NHS Lothian 2 days ago
Mariska Vernon-Stroud
Patient Experience Team Lead, Patient Experience Team,
NHS Lothian

I gather feedback from patients to recognise good practise and supporting improving services in NHS Lothian.

Submitted on 25/08/2025 at 16:35
Published on Care Opinion at 16:35

Dear omegawx66,

To echo Michelle's response, I apologise for the long waits you experienced.

If you wish to contact the Patient Experience Team, you can contact the team by emailing on LOTH.feedback@nhs.scot or telephone on 131 536 3370 (Mon-Fri, (9am-2pm).

I hope you have received the treatment you need to allow your wound to heal.

Kind regards,

Mariska

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