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"Feel 100% looked after"

About: Borders General Practices

(as a service user),

I arranged a GP review at Waverley Medical Pactice, following struggling recently. Every single time I visit the practice all the staff, anp, reception staff and GPs are all so very transparent and kind. They value respect at all times and it's so nice when trying to get your point across you are much more likely to share more. 

I have had advice and onwards referrals that are going to help. They may not solve the problem but I remain positive that this will happen. 

I am very grateful for being looked after in an entirely congruent way with zero judgement. 

It is absolutely amazing to be able to feel 100% looked after. 

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Responses

Response from Karen Maitland, Clinical Service Manager - Primary Care, NHS Borders last month
Karen Maitland
Clinical Service Manager - Primary Care,
NHS Borders
Submitted on 11/09/2025 at 15:53
Published on Care Opinion at 15:53


Dear Grateful Grandson

Thank you very much for using Care Opinion to provide such brilliant feedback about Waverley Medical Practice. I will ensure this is shared with staff at the Practice who I am sure will be so appreciate of your lovely comments.

Thanks

Karen

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