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"Prenatal care"

About: Queen Elizabeth University Hospital Glasgow / Maternity care Royal Alexandra Hospital / Maternity care

(as the patient),

I am 28 weeks pregnant and was taken into hospital with suspected blood clots in my lungs. During my stay I did not receive the best care from bad attitudes from HCSW to poor directions of aftercare and not passing on information.

I was given exoparin injections home and was not shown how to administer (my sister is a nurse so was able to show me). I also was discharged for them to then tell me to go to the QUEH for a DVT scan, where I was told they could supply transport but it was an inconvenience.

I was told that my results would be given via telephone call at 4pm. I had to phone after 6pm and the doctor I spoke to told me they saw something but they had to go and speak to their senior.

I was then contacted by a midwife who told me I need a CT scan but no explanation as to the possibilities to why and I am very anxious at the harm this could cause the baby.

Finally I was given a daycare appointment and when I went I was told it was for fasting bloods (no one had told me this so I had taken my medication and something to drink). All in all my experience has left me with no trust and feeling very let down and frightened.

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Responses

Response from Gaynor Bird, Lead Midwife, Maternity, NHSGGC 2 months ago
Gaynor Bird
Lead Midwife, Maternity,
NHSGGC
Submitted on 26/08/2025 at 14:00
Published on Care Opinion at 14:00


picture of Gaynor Bird

Dear Cheyj34,

Thank you so much for sharing your experience. I’m truly sorry to hear how distressing and unsettling your recent hospital stay has been. What you’ve described does not reflect the standard of care, compassion, and communication we strive to uphold at in the Queen Elizabeth University Hospital Maternity Unit.

I want to sincerely apologise for the attitudes you encountered, the lack of clear aftercare guidance, and the confusion around your discharge and follow-up appointments. It’s especially concerning that you were not shown how to administer your medication and that you were left feeling unsupported and anxious about the CT scan and its implications for your baby. Your wellbeing and peace of mind during pregnancy are incredibly important, and I’m sorry that you’ve been left feeling frightened and without trust in the care provided.

If you feel it would be helpful, I would welcome the opportunity to speak with you further to better understand what happened and explore how we can support you going forward. We are committed to listening, learning, and improving, and your feedback is vital in helping us do that.

With warm regards,
Gaynor
gaynor.bird2@nhs.scot

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Would you like me to help you draft a formal complaint or arrange a follow-up conversation with someone from the team?

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