Was advised to call nhs 24 by doctor. Phoned nhs 24 waited 20 minutes on a call back then was on the phone for 20 had to drive 25 minutes to the hospital to then wait same as everyone else. Everyone appearing at A&E I spoke to seemed to taken first and we were put in the same queue as everyone presenting themself. Feels like nhs 24 is a waste of time and delays you further to be seen when it’s supposed to help. Minor waiting time was 2 hours and we sat for over that just to be seen plus an hour on the phone so 3 hours.
This was for my child also must add and seeing everyone being taken in front was very frustrating knowing you’ve already waited an hour of the phone
"Wait time"
About: NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service) University Hospital Hairmyres / Emergency Department University Hospital Hairmyres Emergency Department G75 8RG
Posted by reticulumyf74 (as ),
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