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"My amazing treatment from staff"

About: Western General Hospital / Edinburgh Breast Unit (Ward 6) Western General Hospital / Oncology Western General Hospital / Radiology

(as the patient),

I found out I had breast cancer in May. I was traumatised and shocked. From the moment I arrived at the Western General Hospital my treatment has been second to none.

My consultant and my support nurse have been amazing.  When I had my operation the staff on the cancer ward at the Western General were so kind and compassionate. It was truly overwhelming.  

I also had a port fitted at the x-ray department and from the minute I entered the team put me so at ease and relaxed me it was incredible how they turned a scary experience into an experience I enjoyed from the way they relaxed me with their choice of music and conversation.

I am now receiving chemotherapy and my nurse on the ward is so caring and lovely it means I’m not too intimidated going in for my treatment.  I feel truly blessed, lucky and grateful for the NHS and all these amazing, kind compassionate people who are on the team.

The staff don’t get enough credit so I just wanted to come on here and thank them all from the bottom of my heart for all the amazing ways they have treated me, put me at ease, looked out for me and gone beyond the extra mile.  I can’t thank them enough and I know I can get through this scary journey with a positive outcome knowing I have such a brilliant team of people behind me.

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Responses

Response from Rebecca Buchan, Interim Principal Radiographer, Radiology, Western General Hospital, NHS Lothian 2 days ago
Rebecca Buchan
Interim Principal Radiographer, Radiology, Western General Hospital,
NHS Lothian
Submitted on 21/08/2025 at 17:21
Published on Care Opinion on 22/08/2025 at 08:50


Thank you for sharing your feedback with us on Care Opinion. Our staff work hard to ensure all patients feel comfortable during their time with us and I am delighted to hear that you felt at ease during your port insertion.

I will share your feedback with the wider Radiology Team.

Best wishes,

Rebecca

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Response from Clinical Breast Nurse Practitioner, Breast Unit, Western General Hospital yesterday
Submitted on 22/08/2025 at 11:00
Published on Care Opinion at 11:00


Dear papams38

Thank you so much for taking the time sharing your lovely feedback about the Breast Service. Its very much appreciated and we are so pleased that you have had such a positive experience during such a difficult time in your life.

Your feedback will be shared around the breast teams who have supported you during your treatments.

Thank you

Emma Childs

Nurse Consultant

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