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"my mum's ambulance crew"

About: Scottish Ambulance Service / Emergency Ambulance

(as a relative),

My lovely mum who died in hospital peacefully in early August 2025, was admitted late July 2025 was met with the utmost care and professionalism by the ambulance team who attended her home around 9am. Her pain score was 10/10 in her back when the team arrived, and thanks to their expert care and compassion and knowledge her pain was 4/10 when she was brought downstairs and into the ambulance. This journey was made remarkable by the time and effort the crew put in to caring for my mum. The paramedics first name was Shona, she was accompanied by a male crew member and a female student paramedic. I am a Medical Professional, and seeing my mum, whom I knew was dying and in significant pain being cared for so well, moved my heart to tears. It was a huge burden lifted off my shoulderes, as I knew mum needed admission for palliative care, but could not imagine how we would get her safely to hopsital with the significant pain that she was in. Thank you so very much to all involved in her transfer to hopsital, the whole team were amazing, and visited mum twice on AU1. This is a testament to the professionlism, compassion and knowldege of the Scottish Ambulance Service. My mum kissed Shona's hand when she visited and thanked her personally. We as a family are indebted and won't forget such care.

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Responses

Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service last month
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service
Submitted on 03/09/2025 at 10:00
Published on Care Opinion at 10:00


picture of Marie Kennedy

Dear A ggn66,

Please accept my sincere condolences on the loss of your lovely mum. I want to thank you deeply for sharing this story, especially at such an emotional and difficult time. Your words moved me to tears and I’m certain Shona and the rest of the crew will be truly touched to hear the profound impact they had on your family.

The compassion, professionalism and care you describe are everything we strive for at the Scottish Ambulance Service. Knowing that Shona, her colleagues, and our student paramedic were able to ease your mum’s pain and support her journey with such dignity and kindness is incredibly moving.

As a medical professional yourself, your reflections carry special weight. It’s humbling to hear that our team helped lift a burden from your shoulders at such a critical moment. Thank you for recognising their efforts so beautifully.

If you’re willing, I’d love to share your feedback directly with Shona and the crew. Please feel free to email us at sas.feedback@nhs.scot with your name, the date and time of the call out, and your Care Opinion username so we can match your story with the team involved and ensure they receive your message.

With heartfelt thanks again,
Marie

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