"Losing faith with the surgery"

I am speaking generally here about the poor service coming from Broomfield Surgery. 

The fact that it is very difficult to find a doctor,  The face that some doctors do not take care to pronounce clearly demonstrating a total lack of Deaf Awareness. 

This is the 21st Century and yet the surgery seems to lag behind in some areas.  There is now direct mobile number for Deaf/deaf people to make contact and arrange their own appointments.  All the practice needs is a mobile phone dedicated towards the D/deaf community.  On top of this, a vast majority of elderly patients who visit the surgery are going have some form of hearing loss to a greater or lesser degree.  I am one of these patients.  Perhaps the problems stem from the lack of a surgery manager?

The surgery could certainly use some Deaf Awareness training and Clear Communication training.  At the moment I am fast losing my faith in the surgery which is the last thing I need.  Recently, I had two injections in both knees and neither of them have worked.  I had an appointment to see someone about this and unfortunately the doctor fell ill and my appointment was cancelled.  I am in agony and finding it difficult to walk.  The pain in my right knee is chronic (mild arthritis?) and I am still having to take morphine which I hate taking, but I must. 

The receptionist I spoke with was very understanding and showed compassion but sadly there was nothing they could do.  No doctors available.  I also phoned the surgery the other day and was put in a queue.  I kept getting a voice telling me that I was second.  I waited over twenty minutes and still was told the same thing, you are second in the queue.  I gave up and cut the call.  Not good from the surgery.  Not good at all.