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Amazing support

Posted By Amity-Rose

"Amazing support"

About: NHS 24 / Breathing Space (Phoneline)

(as a service user),

I would like to say a very special thank you to the incredible staff at Breathing Space. At a difficult time when others services failed to provide support, breathing space has been my lifeline. They are patient, professional and listen to you but most importantly they treat you like a human being. When I call I am frequently upset or confused or feeling hopeless and then we talk and by the time I come off the phone I feel I can go on again. I don't know all their names but I thank them anyway and a wee special thank you to Lisa who spoke to me this time and though initially I felt quite hopeless by the end she made me laugh. Special people work for this service, bless you all my lifeline in times of trouble. 

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Responses

Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 last month
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 25/08/2025 at 15:55
Published on Care Opinion at 15:55

picture of Stephanie W

Dear Amity-Rose,

Thank you so much for sharing your experience on Care Opinion. I am delighted to hear that Breathing Space has been a lifeline for you during such a challenging time.

Your words highlight the compassion and professionalism that Breathing Space strives to offer every day. I’m especially glad that Lisa was able to bring a moment of lightness when you needed it most.

I will ensure your story and complimentary feedback is shared with the Breathing Space Team. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services and I am sure they will be delighted to read your lovely comments.

Thank you again for taking the time to share your story and please do not hesitate to continue using our service for support. We are always here to help and listen.

Best wishes,

Stephanie

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