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"The Journey of Completing The Complex Needs Service Course"

About: Psychology Service / Complex Needs Service - Worcestershire

(as a service user),

I remember watching an episode of Hollyoaks and Gemma Atkinson’s character self harmed due to the stress in her life. That’s the first time I tried it due to the stress in my life, I was 15. The last time I self harmed I was in my mid-30s. Whilst I had short periods where I abstained from it, it took 22 years for me to finally stop. I stopped due to the work I did during my time with CNS and the clinicians who made me see things differently, taught me skills I thought I’d never use and not rewrite the past, but definitely shape the future.

Intervention from psychiatrists, psychologists and mental health nurses started for me at 18, I tried everything. I saw private psychiatrists, read books, saw NHS doctors, spent time in psychiatric wards, in resus, in police cells even, for my safety. I studied to be a mental health nurse and dropped out because for over 15 years I was running from myself and medicating with prescribed meds that zombified me for years. I didn’t feel too bad, because I didn’t feel at all.

During my assessment phase with CNS I spoke to the most genuine, intelligent, insightful clinician I’ve ever had the pleasure of speaking to. For the first time I felt heard and validated and that validation was sincere. I felt like this was possibly the beginning of the end for my dark days. Before the assessment I was nonchalant about being accepted, after the assessment I feared not being suitable.

When group work started I was initially hesitant as everyone has different learning styles, some people shy away from group discussion and we’ve all had different life experiences. However, I quickly learnt we were bonded by mental health turmoil that had plagued our lives, impacted our relationships and changed the way our ideal lives had mapped out.

We shared how we had dealt with certain situations during the week when we fed back homework. It was insightful how different people approached difficult issues, what they struggled with, what skills they’d used and what the outcome was. I learnt a lot from those homework sessions.

When I realised we did the same modules twice I questioned why, but after doing them I soon realised that you miss things the first time round and it really cemented the skills. You went from learning how to implement them to implementing them without even thinking about it. Where I may have subconsciously self harmed or drank too much before treatment, I was subconsciously using the pro’s and con’s skill, or using wise mind automatically.

The changes are subtle, so much so that you don’t realise them yourself, it’s more the people around you. You get you’re different or I can talk to you more openly now without you overreacting like I thought you used to.

However, I did experience negative reactions to me changing. In fact I haven’t seen my brother in 2 years and have only emailed him 3 times in that time to share sad family news. I realised that the relationship wasn’t giving me what I needed anymore and because I voiced that I don’t think he liked the new me. Whilst I am still incredibly sad about that as he is my only sibling, I’m not going to force something that isn’t there.

I do think it is important to highlight the fact that changing for the better in relation to your mental health can result in the loss of some close relationships, I for one wasn’t prepared for that. My parents missed the first year of my son’s life and whilst we’re on speaking terms now, it took a lot of heartache and forgiveness to get to where we are.

Personally, I found the graduate phase, graduate appointments and graduate group the worst part of the CNS journey. It was highlighted to me that some patients can create drama due to the fear evoked by the ending of treatment. Whilst I did not do that, I think it was felt that I did. Unfortunately, the timing of my son being born, my family’s estrangement and CNS ending, happened within months. I felt completely abandoned by CNS, I was reminded of my 4, one hour graduate appointments whenever I asked for help. If I saw my GP, rang the crisis team, spoke to Worcester Talking Therapies, I was simply signposted to those 4 appointments as it felt like that was a get out of jail free card for any professional I spoke to.

When I experienced two miscarriages in 4 months, I was again denied support and it was suggested I took my grief to graduate group, which I think is just not appropriate, even now. This was the hardest part for me in my CNS journey. However, it forced me to dig deep, be more resilient than I have ever been and drag myself out from the darkest rabbit hole I’ve ever spent time in. It was tough love maybe, I don’t know. But ultimately, I survived, I’m now nearly 5 months pregnant with our baby girl and the dark days are few and far between. When they do happen I let myself feel the emotions and make the best choice for me and therefore my family. I am future focused on getting my well established career back on track when our children start school, I genuinely do not think I would’ve written that sentence 4 years ago and if I had I wouldn’t have believed it. So for that, I will be forever grateful for my CNS journey.

It wasn’t perfect, but nothing in life is. What’s important is what you choose to do with situations life throws at you when the journey is over. Thank you to all.

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Responses

Response from Herefordshire and Worcestershire Health and Care Trust last week
We are preparing to make a change
Herefordshire and Worcestershire Health and Care Trust
Submitted on 29/08/2025 at 16:31
Published on Care Opinion at 16:35


Hi,

Thank you for the Care Opinion post that you submitted on 21st August 2025.

Firstly, we would like to apologise for the delay in our replying, we try to respond within 7 days but this was not possible this time due to gathering information relevant to the points that you have raised in your feedback.

Thank you for taking the time to write about your experiences during your journey with CNS and for the helpful points that you raised, which we have discussed as a team. We are pleased that you are able to use the skills that you have learned and that this is having a positive impact on your quality of life.

We would also like to thank you for highlighting how others around you have not always supported the changes that being in treatment has allowed you to make. Reflections like these are invaluable for others who are on their recovery journey, as people may also be experiencing these challenges and relate well to your journey.

We are sorry to hear that you feel that other services were denied to you due to the 4 graduate appointments offered during the graduate phase of the CNS programme. Thank you for making us aware of this, we can imagine that was very frustrating and we are impressed by how you used this to ‘dig deep’ and to build your resilience focussing on your future.

Congratulations, the CNS team are delighted to hear about your pregnancy. We can recognise though, that you might have had a very difficult time with the loss of 2 pregnancies so close together. For information, here are the services that are available to support those who have experienced pregnancy loss, a local organisation called The Cedar Tree - supporting pregnancy loss – here is their website details. The Cedar Tree also Nationally -Other Organisations That Can Support You After a Miscarriage. Talking about pregnancy loss is not an easy thing to do and we want to thank you for being so open and honest in sharing your experiences.

Thank you also for your feedback on our graduate phase of treatment, we have been reviewing our monthly Graduate Group recently and have invited anyone who has been through the CNS pathway to be involved with this. We have been discussing the development of this provision and are very grateful for your feedback about this. We recognise that co – development with our client group is fundamental in structuring a meaningful service.

Kind regards to you,

Complex Needs Service.

Update posted by sagittariusjx79 (a service user)

CNS,

Whilst I have reached out to your team directly to discuss this published response, highlighting the fact that what is written above is in stark contrast to the responses I have had in PALS reports, your team haven’t got back to me and therefore I am responding here.

I feel as a service you have used my pain and grief post miscarriages to your gain and used me as an example to benefit yourselves. When I needed you 11 months ago you weren’t interested. The issues I have raised above that you have responded to were raised with you months ago, yet your response seems like you’re reading what happened for the first time.

The happiness expressed surrounding my current pregnancy feels disingenuous as do the signposts to the miscarriage support services. When you directed me to Cedar Tree before Christmas, I made you aware that their books were closed until the following March. An internal trauma and loss service took advice from CNS and decided that my issues surrounding my miscarriage were “part of a much more complex clinical picture”. Well I beg to differ, I was simply a woman grieving the loss of what could’ve been. But I wasn’t given the opportunity to discuss that with anyone, ever, as it was taken out of my hands.

I am deeply deeply hurt that you have done this to me and not had the decency to respond to me. However, what ever take aways you get from the story I wrote above, I genuinely do hope you implement them for positive change.

Because if one CNS patient benefits from the changes you’re claiming will be made and they don’t have to experience what myself and other CNS graduates have experienced, then all this wasn’t for nothing at least.

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