"Insensitive staff approach"

Following a terrible loss of a relative within the accident and emergency part of wishaw hospital.

We experienced excellent emergency care and empathetic care. Thank you to the staff that spent time with us. Such an eye opener to see behind the doors of the waiting room and the immense pressures the doctors and nurses were working under. 

However, I feel that in such an area of medicine those higher up need to consider the age or life experience of staff involved in the follow up.

We were told very sensitively that despite all efforts and treatment it was unlikely that our relative would survive and everything was now being done to make them as comfortable as possible. However, following the passing of our dearly beloved we were swiftly approached by a young staff member and hastily asked if we had considered organ donation.

I understand that this was something that may be time-critical but found the approach extremely insensitive. I would therefore like to help by suggesting that either more senior staff members or at least staff with more life experience be allocated this role in future.

Very clear all staff were giving their upmost to provide the best care, but families should not only be allowed to grieve, but be provided the same respect. This experience is not down to bad nursing or care from the staff, but bad management involvement.