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The department is marvellous, clean and welcoming

Posted By DottyH32

"The department is marvellous, clean and welcoming"

About: Queen Margaret Hospital / Cataract Unit

(as a service user),

The department is marvellous, clean  and welcoming. The staff are kind, friendly and very thorough and reassuring. 

The major issue was that the staff are no longer able to offer a cup of tea to their elderly and frail patients after their procedure. They have been advised that this is due to COVID restrictions. As an experienced healthcare professional, working in infection prevention and control I think this to be baseless nonsense. I believe that this policy should be reviewed and the welfare of the frail patients seriously considered.

I believe, a hot, sweet beverage is far more suitable for this age group after a procedure than a plastic cup of chilled water. 

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Responses

Response from Stacey Arnott, Senior Charge Nurse, Cataract Unit, Queen Margaret Hospital, NHS Fife last month
We are preparing to make a change
Stacey Arnott
Senior Charge Nurse, Cataract Unit, Queen Margaret Hospital,
NHS Fife

Senior Charge Nurse within Ophthalmology

Submitted on 27/08/2025 at 13:29
Published on Care Opinion at 13:30

picture of Stacey Arnott

Dear DottyH32,

Thank you very much for your kind words about our department and staff. We’re delighted to hear that you found the environment welcoming and our team thorough and reassuring.

We appreciate your feedback regarding the current policy on not offering hot beverages to elderly and frail patients post-procedure. We understand that some people may benefit from a warm, sweet drink.

The decision to pause offering tea was made in line with COVID-19 infection prevention guidelines to ensure the safety of all patients and staff. However, your feedback is invaluable and we will certainly take your comments into consideration and review the current plan in place and I will share this with the team.

Thank you again for sharing your feedback

Best wishes

Stacey

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