"I received exemplary care"

My hospital appointment took only 10 days to arrange, I was impressed. 1st time I had been in hospital so was anxious especially with such an intimate procedure to be done. From the minute I entered the dept I was met with friendliness & efficiency. The medics explained everything clearly and helped me greatly to feel there was nothing to be embarrassed about. A thorough examination was carried out sometimes a little uncomfortable but with gas and air at my disposal no problem at all. Once completed again everything was explained what would happen going forward (in my case nothing) and I was wheeled into the recovery room. There I enjoyed tea and toast (I had had to fast for 24 hours) and chatted to the staff. All in all I received exemplary care for which I am very grateful, NHS Fife Queen Margaret Hospital Endoscopy Unit should be congratulated on a terrific service.