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"They made her feel special and took excellent care of her"

About: Royal Hospital for Children and Young People (Edinburgh) / Outpatients

(as a parent/guardian),

Daughter started getting tests because the school nurse had noted she was a lot smaller than other children her age. She was really nervous before the blood tests but Jen and Kirstie were fantastic!

They had lots of distraction techniques, made her feel really special and took excellent care of her, always explaining everything that was happening to her and and answering all our questions.

Now she gets daily Growth Hormone injections every night before bed - she says she doesn’t feel them at all! She was scared about the first one but then realised it was okay after Kirstie taught Mum how to do everything perfectly!

She is very proud of herself (rightly so) and reminds Mum which leg should be getting the injection each night. 

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Responses

Response from Lewis Doult, Clinical Nurse Manager, Royal Hospital for Children and Young People, NHS Lothian yesterday
Lewis Doult
Clinical Nurse Manager, Royal Hospital for Children and Young People,
NHS Lothian
Submitted on 22/08/2025 at 15:22
Published on Care Opinion at 15:22


Dear KatMc09,

I am the Clinical Nurse Manager who manages the Endocrine Nurse Specialist team. I am really pleased to hear the impact that Kirstie and Jen have had on your daughter. Going from being nervous about having her bloods taken to being able to have her daily injection is real progress so well done to you both!

I am glad to hear she is proud of herself - I am absolutely sure that Jen and Kirstie will be proud of her too. I have personally thanked them for the care that they gave you and your daughter. Thank you for taking your time to tell us about your experience.

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