"No fluids or food offered"

Called NHS 24 and an Ambulance was sent. Outside for 2 hours thats understandable. At hospital more than 6 hours have yet to be seen by a doctor no fluids given. She has been confused and not fully understanding of questions. Doesn't know the date month. Only correct question so far has been the year. Doesn't know husband or children's birthdays. Knows she is in hospital, but other than that no conversation at all very little understanding.

Have been seen by a nurse twice in 8 hours..