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"Fantastic care"

About: Western Isles Hospital / General Medicine Western Isles Hospital / High Dependency Unit

(as a relative),

My mother was hospitalised at Western Isles Hospital after attending a family wedding in the Isle of Barra. 

She was air lifted to Western Isles from Barra and her care from start to finish was gold standard. All of the staff went above and beyond their roles and we're extremely grateful that she was in the hands of Mr Apostolopoulos and his team.

We’d like to say a big thank you to everyone that was involved in my mother’s care, she was shown so much kindness and compassion whilst in your care.

She’d like to say another thank you to the hospital chaplain, Helen, who helped her get necessities for her journey home and arranged all her travel with assistance from start to finish which made a very difficult situation for my mother that little bit easier. 

Thank you so much everyone! 

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Responses

Response from Denise Symington, Patient Focus Public Involvement, Clinical Governance, NHS Western Isles 2 months ago
Denise Symington
Patient Focus Public Involvement, Clinical Governance,
NHS Western Isles

Lead Advisor to NHS Western Isles on Public Engagement and Service Change

Submitted on 25/08/2025 at 10:02
Published on Care Opinion at 10:02


picture of Denise Symington

Dear hawkrh56

Thankyou for taking the time to share your feedback on your mothers recent experience of care.

I have asked that your feedback be shared with the teams in Medical Ward 1 and 2 and in St Brendans Hospital, and of course our Spiritual Care Service. It really is a team effort when we are caring for someone across such a wide geographic area.

I know how much our staff appreciate hearing about our patients experience.

We wish your mother well in her ongoing recovery.

kind regards

Denise Symington

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