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"Test result availability"

About: Craigavon Area Hospital / Haematology ward – ward 5

(as a service user),

I attend haematology clinic regularly. I have been using My Chart app for several months. Generally I find the app useful for updating my appointments and medication prescription.

However test results are not very useful. Normal test results are available on the app within  a couple of hours. Abnormal results are not available for 2 to 3 weeks. This is pointless for someone with a chronic condition where Abnormal results are expected but variations are important.

Also, in the message centre  I am unable to send messages to anyone, so not very useful. Is there anyway of fixing these issues?

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