Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

my Husband's admission

Posted By deploymentrt85

"my Husband's admission"

About: Lurgan Hospital

(as a relative),

The care has been excellent, everyone is very kind. 

The only issue as a family we have had, would be communication, there have been times when people have thought we have known things, but having been a family that has never been through this before, we didn't.

Overall we have been very pleased with everyone and always met with smiling staff.  
 
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sinead Morrow, Lead Nurse - Lurgan and South Tyrone Hospital, Adult Community Services Directorate, Southern Health and Social Care Trust 2 months ago
Sinead Morrow
Lead Nurse - Lurgan and South Tyrone Hospital, Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 27/08/2025 at 10:48
Published on Care Opinion at 10:48

Thank you for taking the time to leave this very valuable feedback.

I am so happy to hear that the care has been excellent and that everyone is kind.

I am sorry to hear that communication could have been better.

I would appreciate some more detail to help improve your experience and make changes to help improve your and other patients experience.

I would be very grateful if you could contact me to discuss further.

Many Thanks

Sinead Morrow

Nurse Manager

07795271624

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Julie Walker, Ward Manager Ward 1 Lurgan Stroke Unit, Adult Community Services Directorate, Southern Health and Social Care Trust last month
We have made a change
Julie Walker
Ward Manager Ward 1 Lurgan Stroke Unit, Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 10/09/2025 at 13:10
Published on Care Opinion at 13:30

picture of Julie Walker

Thank you for your positive feedback regarding your husband's care in Lurgan Stroke Unit.

Our aim is to give as much valuable Rehab time to the patient as possible and updates to families. Unfortunately sometimes due to staffing levels we are not able to provide the level of updates, we would like to. We are continually thriving to improve our communication. We are at present working on a GOAL setting folder for patients and families. The patient would set out their own personal goals and staff will provide a timetable and acknowledge what has been achieved, for both patients and family to view.

Thank you for your feedback and we wish your husband well on his Rehab journey.

Julie B Walker

Ward Manager Lurgan Stroke Rehab Unit

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k