Having sustained a bee sting that caused cellulitis , on the advice of a pharmacist we contacted Dalriada Doc and were prescribed medication. The area started to spread, so we contacted Dal Doc the next day and were prescribed tablets ( photos were sent of the are and spread as requested).
The next day the area was tight, sore and more swollen so we went into a pharmacist and they recommended that we call Phone First for further advice and signposting to the correct service, minor injuries or ED.
We phoned the number and got to speak to a Nurse who told us that we should not have called them as they don’t have any access to Doctors!
The personnel need to be informed of the purpose of the service they are providing.
"Phone first service"
About: Accident & Emergency / Phone First Accident & Emergency Phone First BT52 1HS
Posted by Confuused patient (as ),
Do you have a similar story to tell?
Tell your story & make a difference
››
Responses
See more responses from Victoria McCrory