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Care of the highest standard

Posted By SummerDragon

"Care of the highest standard"

About: Vale of Leven General Hospital / Renal Unit

(as the patient),

Having been a patient at the VoL Renal Unit for over a year now, the staff show great professionalism and compassion delivered in a friendly manner. Patients are made to feel comfortable and safe in the knowledge they are in the best of hands. 

The staff go above and beyond on a daily basis. Nothing is too much trouble and liaising with other departments, when required, is never a bother. 

Care of the highest standard is provided with every visit to this Renal Department and they make it a place that is as pleasant to be, as can be, in a hospital. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 25/08/2025 at 09:34
Published on Care Opinion at 09:34

picture of Kevin Torbet

Dear SummerDragon

Thank you so much for your kind and thoughtful feedback about your experience at the Vale of Leven Renal Unit.

We are truly heartened to hear that over the past year, our staff have consistently provided care that has made you feel safe, supported, and respected. Your recognition of their professionalism, compassion, and friendly manner is deeply appreciated — and a true reflection of the high standards we strive to uphold every day.

It is especially meaningful to know that you’ve felt well cared for not only through direct treatment, but also through the seamless coordination with other departments when needed. Your comments about the team going “above and beyond” will be shared with them directly — they will be proud to know their efforts have had such a positive impact.

Thank you again for taking the time to share your experience. We wish you continued comfort and reassurance in your care journey with us.

Kind regards

Kevin

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