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"Made to feel like an inconvenience"

About: Dorset County Hospital / Cardiology Dorset County Hospital / Pain Management

(as the patient),

After several weeks jumping over GP hurdles, I finally got an appointment at the chest pain clinic. Unfortunately the nurse I saw seemed totally disinterested, said I was likely just experiencing pain and exhaustion from an existing condition and that I should lose weight and exercise more.

Yes, I live with a chronic pain and fatigue condition, but after 23 years I know when things are different.  And Yes, I am carrying a little extra weight, but we're talking 7lbs over a healthy weight range not several stones. I left my appointment feeling like a complete idiot and a total inconvenience.  

Although I am frustrated by the pace of action of GP services my local surgery have been fully supportive and engaged, taking the time to listen and actively looking at possible causes. This has made my experience at the hospital pain clinic so much more stark. 

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Responses

Response from Julia Woodhouse, Patient Experience and Public Engagement Manager, PALS, Dorset County Hospital NHS Foundation Trust 2 days ago
Julia Woodhouse
Patient Experience and Public Engagement Manager, PALS,
Dorset County Hospital NHS Foundation Trust
Submitted on 21/08/2025 at 11:41
Published on Care Opinion at 11:41


Hello Mary Martha

Thank you for taking the time to leave your feedback about your recent experience with the Chest Pain clinic. I am sorry to hear that you were treated like an idiot and a total inconvenience. This is not the way we would like our patients, friends and family treated and I am concerned to hear that this happenend to you. We would like to investigate this further, could you please contact the Patient Experience Team, telephone number 0800 783 8058 or email patientexperience@dchft.nhs.uk so we can take further details.

We look forward to hearing from you.

Best wishes

Julia Woodhouse

Patient Experience and Public Engagement Manager

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