Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Highest of praise for each and every staff member I met

Posted By deltass33

"Highest of praise for each and every staff member I met"

About: University Hospital Wishaw / Emergency Department

(as a service user),

Really unwell on a Friday morning after vomiting for 4 days, I attended Wishaw General UH around 6.30 in the morning. I was quickly triaged and around 1 hour later treated. Blood tests, chest xray & ECGs & drips. Cannot thank all the staff from receptionists, HCSWs, Nurses & Drs enough.

I know full well the pressures all staff are under. I was treated with dignity, care & respect in what is a very busy, under pressure department. Was discharged late afternoon with medication & advice. Many people may complain about NHS and waiting times, staff but i only have the highest of praise for each and every staff member i met.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Julie Coyle, Senior Nurse - Emergency Care, University Hospital Wishaw, NHS Lanarkshire 2 months ago
Julie Coyle
Senior Nurse - Emergency Care, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 21/08/2025 at 17:25
Published on Care Opinion at 17:25

Dear deltass33,

Thank you so much for taking the time to share your experience following your recent visit to our Emergency Department at Wishaw University Hospital. I’m truly glad to hear that you received timely and compassionate care during what must have been a very difficult time for you.

Your kind words about our receptionists, healthcare support workers, nurses, and doctors mean a great deal to the team. We understand the pressures our department faces daily, and feedback like yours reminds us why we do what we do. It’s heartening to know you felt treated with dignity, care, and respect throughout your time with us.

I’ll be sure to pass on your message to the staff involved in your care—they will be deeply encouraged by your appreciation.

Wishing you a continued recovery and good health.

Best wishes,

Julie.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k