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"Everyone was very kind"

About: North Devon District Hospital / Accident and emergency North Devon District Hospital / Ophthalmology

(as the patient),

Taken into Barnstaple A&E Dept recently with head and body trauma and multiple fractures. Can’t remember much about visit except it was a long wait but everyone was very kind. Attending Doctor on second day (Ryan) was very calming, efficient and careful dealing with re-locating dislocated finger and examining other injuries when I was in pain and quite distressed. Referral to ophthalmologist in the afternoon. Her name was Sue and she was kind, gentle and very thorough. Altogether I felt confident my injuries were being dealt with as well as possible. Further referrals were made.

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Responses

Response from Sophie Hutchings, Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust last month
Sophie Hutchings
Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 21/08/2025 at 10:42
Published on Care Opinion at 10:42


Dear Bernard X,

I am sorry to hear of your injuries that brought you into hospital and that there was a long wait. I echo your feedback around our doctor Ryan and I will ensure he gets to see your feedback.

Thank you for taking your time to provide us your feedback and hope you are recovering well.

Kind regards

Sophie Hutchings
ED Governance & Operational Support Manager

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Response from Susan Thorne, Orthoptist (Northern Services), Ophthalmology Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust last month
Susan Thorne
Orthoptist (Northern Services), Ophthalmology Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 26/08/2025 at 12:20
Published on Care Opinion at 12:20


Dear Bernard X,

I am glad you had a positive experience with us within the orthoptic and ophthalmology department and thank you for taking the time to feed back to us about your experience and I hope you are recovering well.

Kind regards,

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