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Sensitivity and kindness

Posted By Pedals72

"Sensitivity and kindness"

About: Victoria Hospital / Outpatients

(as the patient),

I had an appointment with gynaecologiy outpatients at the Victoria Hospital on Friday and want to thank them for outstanding service.

I shared information beforehand that was dealt with compassionately and very sensitively. The entire team from reception to the consultants were kind, understanding and explained everything clearly. I was reassured and consulted at every step and the whole team made a difficult appointment much easier to deal with. Thank you 

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Responses

Response from Pamela Galloway, Head of Midwifery and Nursing, Women and Children's services, NHS Fife last month
Pamela Galloway
Head of Midwifery and Nursing, Women and Children's services,
NHS Fife

Submitted on 28/08/2025 at 11:08
Published on Care Opinion at 11:08

picture of Pamela Galloway

Dear Pedals72,

Thank you for taking the time to share your experience when you attended the gynaecology clinic.

It is reassuring to hear that you felt supported and listened to throughout the appointment. I will share your kind words with the team who will be delighted to hear that your difficult appointment was made easier, as a result of their approach.

Best Wishes

Pamela

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Response from Janice Dickson, Charge Nurse, Outpatients, Victoria Hospital, NHS Fife last month
Janice Dickson
Charge Nurse, Outpatients, Victoria Hospital,
NHS Fife

Submitted on 28/08/2025 at 17:05
Published on Care Opinion on 29/08/2025 at 09:00

picture of Janice Dickson

Thank you for taking the time to share your experience and it is very reassuring to hear that your time in Outpatients was dealt with in a very compassionate and sensitive manner and that you felt listened too and it helped make the experience so much better for you.

Kind Regards

Janice Dickson SCN

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