My daughter - who is in her 30s - had been very unwell for 3 days with vomiting and diarrhoea, because of her ongoing health conditions we hesitantly phoned 111.
From the telephone call with the call handler to the chat with the nurse we were treated with the utmost respect and listened to about our concerns. We were advised to attend A&E at University Hospital Crosshouse.
On arrival the receptionist was lovely and very helpful. The triage nurse was very thorough and reassuring. Yes, we had a bit to wait until we were seen by the doctor, however we were seen within four hours of arrival, this has to be expected.
Can we thank Dr Agard, a specialist trainee who was extremely thorough and helpful throughout the consultation. She has a lovely manner with her patients, listens to what they say and explains what she is doing and why.
Luckily she was able to prescribe treatment which settled things down enough for her to be sent home. She isn’t out the woods yet but feeling so much better, thanks to the care she received.
We hear so many complaints about care in hospitals we felt it important to let the clinicians and receptionists know of our positive experience.
"A positive experience"
About: Crosshouse Hospital / Accident & Emergency Crosshouse Hospital Accident & Emergency KA2 0BE NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service)
Posted by Lainey63 (as ),
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