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"Keen to get everything just right"

About: Glasgow Dental Hospital and School / Dental

(as the patient),

I was referred by my dentist to the dental hospital in Glasgow because of a problem tooth. When I spoke to a consultant at the initial interview, it was decided that, instead of the extraction that my dentist had recommended, I would be referred to the restorative department to see if the tooth could be saved. Professor McLean  with great effort managed to save the tooth.  I was of course delighted. As he had to remove a crown before he could treat the root, he said that I would be called back and one of the students would do a new crown.  

When the students returned on the 1st of August, I was recalled and seen by two BDS4 students. The dentist was Amy and she was assisted by Lucy .  Amy was doing a crown for the very first time.  She was very enthusiastic, and very keen to get everything just right , checking with the dentist in charge, Dr Blair, whenever she was in any doubt.  Lucy was a good help to her, sometimes pointing out something that she noticed that Amy hadn’t as well as taking the part of the dental nurse.   Their manner was very pleasant and put me at my ease. Amy also explained what she was going to do as we went along.   Altogether, it was a very positive experience and I would think these two students will do well in the future career. 

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Responses

Response from Fiona Mackenzie, DCP Manager, Glasgow Dental Hospital, NHS Greater Glasgow and Clyde last month
Fiona Mackenzie
DCP Manager, Glasgow Dental Hospital,
NHS Greater Glasgow and Clyde
Submitted on 20/08/2025 at 10:26
Published on Care Opinion at 10:26


Dear Longcrown25,

Thank you for taking time to make a post about your treatment pathway at Glasgow Dental Hospital & School.

I am delighted to hear that Professor McLean made every effort to save your tooth and you had such a successful outcome. I know that Lucy and Amy will be thrilled to have been recognised in this way too. The dental school is very grateful to patients who are happy for their treatment to be provided by undergraduate students and I am vey pleased you were so well cared for.

Very best wishes,

Fiona

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Response from Fiona Mackenzie, DCP Manager, Glasgow Dental Hospital, NHS Greater Glasgow and Clyde last month
Fiona Mackenzie
DCP Manager, Glasgow Dental Hospital,
NHS Greater Glasgow and Clyde
Submitted on 20/08/2025 at 12:37
Published on Care Opinion at 12:37


Dear Longcrown25,

My colleagues from Glasgow University are keen to find out if you can confirm the surnames of the students that cared for you. This would allow us to contact the right people. I would be very grateful if you can please email me at;

fiona.mackenzie7@nhs.scot if you are able to provide this information.

Kind regards,

Fiona

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