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Fobbed off - yet again

Posted By taurusstar3000

"Fobbed off - yet again"

About: NHS 24 / NHS 24 (111 service) Raigmore Hospital / Accident & Emergency

(as a service user),

I’ve struggled with Gastro symptoms most of my life & recently i’ve been unable to eat or drink which has caused weight loss, dehydration, not passing urine for 24hrs+ & diarrhoea which contains blood (both red fresh & black).

Recently attended A&E at Raigmore on advice of NHS24. I was questioned multiple times about my fluid intake, Dr didn’t seem to believe that i hadn’t been drinking & when i told him I hadn’t eaten for over 3 weeks, again they didn’t seem to believe me. When they left the cubicle I heard them chatting with a colleague, commenting and laughing about my size.

Also attended a different A&E in another health board to try get some help but they couldn’t do it either. The doctor i seen also didn't seem happy at the reasonings for me attending, stating it was a GP who should be dealing with me (like i’m not a person). Unfortunately as stated, NHS24 advised me to attend. 

Feeling like nobody is listening to my health concerns, how much my symptoms are affecting my life - stopping me from working and doing normal day to day life things, is significantly impacting my mental health to the point i’ve considered ending my life. 

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Responses

Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 last month
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 20/08/2025 at 12:05
Published on Care Opinion at 12:05

picture of Stephanie W

Dear taurusstar3000,

Thank you for sharing your story on Care Opinion. I am sorry to learn you have had cause to contact the 111 service on a few occasions due to your gastro symptoms. I understand this must be a very worrying time.

I reply on behalf of NHS 24, I read your story with concern and would like the opportunity to review your contact with 111 in more detail. If you would like us to review this matter, or if you have any other feedback relating to your call to the 111 service, could I kindly ask you to contact us at Patient.Experience@nhs24.scot.nhs.uk, including your Care Opinion username and we would be pleased to look into this further.

I am sorry to learn that your health concerns are impacting your mental health. Please do not hesitate to contact NHS 24, or your own GP, should you need to seek support or advice in relation to your mental health. The Samaritans can also offer support. Please see details below:

Breathing Space: 0800 83 85 87 (Available 6pm to 2am, weekdays and 24 hours at the weekend).

NHS 24 Mental Health Hub: Call 111 and select the Mental Health option (Available 24/7).

Samaritans: Call on 116 123 (Available 24/7)

Thank you again for sharing your experience.

Best wishes,

Stephanie

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