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Seen quickly, compassionate and clear care

Posted By Jane52

"Seen quickly, compassionate and clear care"

About: Coleridge Medical Centre Royal Devon & Exeter Hospital (Wonford) / Breast care and breast surgery

(as a service user),

Appointment in Royal Devon & Exeter hospital in breast clinic following scan indicating a cyst. Referral progressed quickly by GP, seen in hospital within 2 weeks.

Both the GP and Dr Ferguson were professional yet maintaining compassion and care and approachability. Communications were clear and I couldn’t have had a better service.

Thank you.

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Responses

Response from Suzie Avery, Lead Breast and Breast Reconstruction CNS (Eastern Services), Breast Clinical Nurse Specialist Team (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust last month
Suzie Avery
Lead Breast and Breast Reconstruction CNS (Eastern Services), Breast Clinical Nurse Specialist Team (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 26/08/2025 at 09:29
Published on Care Opinion at 09:29

picture of Suzie Avery

Dear Jane52,

Thank you for taking the time to share your recent experience in the breast team at the Royal Devon and Exeter Hospital.

I am pleased to hear that you felt the team offered an efficient service, whilst delivering compassionate care. We know the benefits of clear communication, and we all strive to deliver it. I am pleased to hear that you felt the team were approachable, and that you received some reassuring information after your scan.

Best wishes

Suzie Avery, Lead Breast and Breast Clinical Nurse Specialist.

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