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The support and care was outstanding

Posted By songthrushwb34

"The support and care was outstanding"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / General surgery Forth Valley Royal Hospital / Surgical Assessment Unit Forth Valley Royal Hospital / Theatre & Recovery NHS 24 / NHS 24 (111 service)

(as the patient),

I recently had to call NHS 24 regarding severe abdominal pain that had lasted for hours, they were very prompt on task and had instructed me to go to A&E as quickly as possible after assessment.

I was admitted to SAU, where the support and care was outstanding from day and night staff, I never knew safety in a hospital quite like it as this was my first hospital experience in Forth Valley Royal, staff were so friendly and kind and nothing was a hassle to them.

I ended up having surgery on the Monday morning and they were so reassuring and was then admitted to B11 post operation and the staff too could not have been any more pleasant.

I was extremely grateful for all the support through a pretty scary time thanks again to you all, lots of love xx

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Responses

Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 3 months ago
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 22/08/2025 at 16:23
Published on Care Opinion at 16:23

picture of Stephanie W

Dear songthrushwb34,

Thank you for sharing your story on Care Opinion. I note there are multiple services tagged in your story, I reply on behalf of NHS 24.

I was sorry to learn you had cause to contact 111 due to abdominal pain and were later admitted to hospital. I understand this must have been a worrying time and hope you are recovering well from your surgery.

I am delighted to hear that your experience with NHS 24 was positive and that our team contributed to your overall patient journey. It’s especially encouraging to know that your call to 111 was managed promptly.

If you wish to share more information with me, including your Care Opinion user name, then I could identify the staff you spoke with from NHS 24 and share your kind words with them. We always try to ensure our staff see positive feedback to reinforce to them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your story.

I wish you all the best for a speedy recovery,

Stephanie

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Response from Tracy Ross, Lead Nurse, In-patient & Emergency Services, NHS Forth Valley 2 months ago
Tracy Ross
Lead Nurse, In-patient & Emergency Services,
NHS Forth Valley

Submitted on 28/08/2025 at 11:59
Published on Care Opinion at 12:16

On behalf of both SAU and B11, thank you for taking the time to share your positive experience and kinds words. It's always encouraging to receive positive feedback and share with the teams. I hope you are recovering well, and once again thank you for sharing you experience.

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