Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

All of the staff I met were great

Posted By Obstweedle

"All of the staff I met were great"

About: Glasgow Royal Infirmary / Plastic Surgery & Burns (wards 45, 47, 48 & 49)

(as the patient),

I recently had my first contact with the department when I had an appointment with a consultant. At the same appointment I had an unexpected biopsy. All of the staff I met were great and couldn't have been kinder. I returned again,  as I thought I might have an infection at the biopsy site. Yet again, from the staff I spoke to on the phone to the nurse I saw, they were so lovely and nothing was too much trouble. They are a great example of the NHS at its best and should be proud of themselves. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 25/08/2025 at 11:04
Published on Care Opinion at 11:04

picture of Kevin Torbet

Dear Obstweedle

Thank you so much for taking the time to share your experience with us on Care Opinion.

We’re so pleased to hear that your first contact with our department was a positive one, and that our staff made you feel supported and well cared for – both during your initial appointment and when you returned with concerns about a possible infection. It’s always encouraging to hear that our teams are demonstrating the kindness, professionalism, and dedication that are at the heart of the NHS.

Your kind words will be shared with the staff involved in your care. Feedback like yours means a great deal to the teams who work hard every day to provide the best possible service.

Thank you again for your thoughtful message – we wish you all the best with your recovery.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k