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"My elderly sister's latest admission"

About: Queen Elizabeth University Hospital Glasgow / Elderly Medicine (Wards 51, 52, 54,55, 57, 8a & 2a)

(as a relative),

I feel that the separate rooms for elderly patients create isolation for them, whereas in a ward there's staff viewing them and there's social interaction, be it other patients of their visitors, it can brighten up their stay. I understand infection issues and some like the privacy but it's seems like a hotel at times, everyone in own rooms and get room service so dine alone  too.

Now, the overall care was very good, but saw her meal -  an omelette with mashed potatoes and broccoli -  now doesn't present as a combination I would have and she didn't want potatoes and veg but while I was in the very nice cheerful young man came to ask her for her meal think next day she said yes to cheesy egg then said yes again for the potatoes and carrots, she is very deaf so I said loudly - do you want potatoes and carrots with your eggs? She immediately said -  no way, I can't eat that! So again no fault of the staff but I would say there's a huge amount of untouched food goes in bin and this is due to patients  saying yes cause don't hear or some are confused through illness .

I feel that you need to come up with better meal plans and there must be a lot of money going in the bin. Why not try and do a survey ask patients (who are able ) what combinations for meals would you eat and don't need a vast amount to offer, it's not a hotel and patients visitors bring food in which is something maybe should be  looked at food being asked for given but not eaten cause a takeaway brought. Sometimes when going into hospital now instead of smelling the hospital clean bleach like smell, we smell takeaway food !  

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Responses

Response from Emma McDonald, Lead Nurse, Older People and Stroke Services, Queen Elizabeth University Hospital, NHS Greater Glasgow and Clyde 2 months ago
Emma McDonald
Lead Nurse, Older People and Stroke Services, Queen Elizabeth University Hospital,
NHS Greater Glasgow and Clyde
Submitted on 20/08/2025 at 11:54
Published on Care Opinion at 12:04


Hello,

Thank you for taking the time to share your sister’s experience with mealtimes. We truly appreciate your feedback and will pass your suggestions on to the catering team.

We understand that the single-room layout in some of our wards can feel isolating for patients. To help with this, we have activities coordinators who can assist patients in joining others in the dayroom for mealtimes and various activities, promoting interaction and companionship.

We’re also glad to hear that your sister’s care on the ward has been good. If you could kindly let us know which ward she was in, we will ensure your positive feedback is shared with the team there.

Kind regards,
Emma McDonald
Lead Nurse, OPSS

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by MagsC (a relative)

It was ward 2A room 14 my sister Mary ( Maureen) was in I spoke to staff a few times over the 4 days I was up visiting and all were very helpful. And the lovely young chap taking note of the meals had such a pleasant way with the patients. My comments weren't to criticize the actual food it's the combinations that are a bit off-putting

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