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"Everything and more you could have hoped for"

About: Sidwell Street Clinic / Exeter Sexual Health

(as a service user),

I recently attended Exeter Sexual Health for a sexual health screening and was fortunate to be seen by Mikey, Senior HCA. From start to finish, Mikey was everything and more you could hope for in this setting. He was patient, professional, and incredibly informative.

He took my blood on the first attempt — something that has never happened for me before — and did so with complete confidence and care. I arrived feeling embarrassed and anxious, but Mikey made the whole experience comfortable and even uplifting. His kind and caring manner, along with his clear pride in his role, meant I never once felt like “just another patient.”

Mikey is an absolute asset to the department. I have nothing but praise for him and his approach to patient care. If I could give 11 out of 10 stars, I would.

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Responses

Response from Holly Bennett, Receptionist - Devon Sexual Health, Devon Sexual Health Team, Royal Devon University Healthcare NHS Foundation Trust 2 months ago
Holly Bennett
Receptionist - Devon Sexual Health, Devon Sexual Health Team,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 28/08/2025 at 10:43
Published on Care Opinion at 10:43


Good Morning, JAM7856.

Thankyou for taking the time to leave us such positive feedback.

I will pass this feedback to our lovely Mikey.

I am very pleased to hear you had a positive experience in our setting and having your bloods done was easier for you then you've experienced before.

We understand coming to our setting can be daunting, we strive as a team to make all our patients feel like they are not just another patient, that they feel respected, safe, listened too and at ease.

Please don't hesitate to contact us on 0300 303 3989 if we can be of anymore help.

Best Wishes

Holly

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