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NLC Audiology

Posted By ToMl

"NLC Audiology"

About: University Hospital Monklands / Audiology

(as the patient),

I recently dropped off one hearing aid at Cumbernauld Health Centre for the Audiology Department to be repaired. I retained the other aid, though it needed the Tube replaced, as I cannot hear without my Aids.

At 4-10 pm the following day, I received a very polite call from the Audiologist Connie that my Aid was ready for uplifting. I chanced my arm and asked if I could come up in 5 mins, could she repair the tube on the other aid. I was aware that she stopped work at 4:30 pm. Not a problem at all, come up and I'm in Room number 5.

I arrived, and Connie re-tubed the hearing aid; my hearing was back to A1. Thanks again to Connie and all the members of the Audiology Department for their great service.

When you are deaf, being without your aids is a problem. Credit where it is due to you all. This is my third letter of appreciation for your great service.

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Responses

Response from Joanne Lydon, Deputy Head of Service, University Hospital Wishaw, NHS Lanarkshire last month
Joanne Lydon
Deputy Head of Service, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 01/09/2025 at 16:56
Published on Care Opinion at 16:56

picture of Joanne Lydon

Thank you so much for your kind message. We’re delighted to hear that your recent experience at Cumbernauld Health Centre was a positive one, and that Connie was able to assist you so promptly.

We understand how vital hearing aids are to daily life, and we’re truly glad that Connie was able to re-tube your aid and restore your hearing so quickly. Your appreciation means a great deal to the Audiology team, and I will be sure to pass on your thanks to Connie personally.

It’s lovely to hear that this is your third letter of appreciation — Thank you. We value your feedback. We’re committed to providing the best possible care, and feedback like yours reminds us why we do what we do.

Kind Regards,

Joanne Lydon
Audiology Deputy Service Manager
NHS Lanarkshire

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