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Gallbladder Surgery

Posted By Paitent21

"Gallbladder Surgery"

About: South West Acute Hospital / Ward 9

(as the patient),

Honestly couldn’t have have had nicer staff, all were unbelievably helpful from the student nurses, Nurses, to the doctors and everyone in between. Each member of staff went over and beyond to make sure my well-being was put first to the highest of their abilities. Especially with me having to travel over 50 miles to get there and and travel back the next day. I had to stay overnight and no matter the time each nurse that I called for greeted me with kindness and helpfulness. I have nothing negative to say. Great experience and great staff. 

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Responses

Response from Michelle Scott, Patient Client Experience Lead, Professional Nursing and AHP, Western Health and Social Care Trust 2 months ago
Michelle Scott
Patient Client Experience Lead, Professional Nursing and AHP,
Western Health and Social Care Trust

I am the gatekeeper of Care Opinion and 10,000 voices quality improvement initiative for the Western Health and Social Care Trust

Submitted on 18/08/2025 at 13:42
Published on Care Opinion at 13:42

picture of Michelle Scott

Dear Paitent21

My name is Michelle Scott Patient Client Experience Lead for the Trust. On behalf of the trust we sincerely thank you for leaving your feedback regarding your care and treatment received in South West Acute Hospital. I have shared your story with nursing leads and staff in the hospital would were delighted to hear of your positive experience where you felt doctors, nurses and students were good and went above and beyond showing kindness which is so important especially since you were far from home.

we do hope you are recovering well.

kindest regards

Michelle Scott

Patient Client Experience Lead

Ext 214486 (02871345171)

Mobile: 07833402847

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Response from Mairead Boyd, Ward Manager, Ward 9 SWAH, WHSCT last month
Mairead Boyd
Ward Manager, Ward 9 SWAH,
WHSCT

Manage Staff and Patient Care

Submitted on 19/08/2025 at 10:57
Published on Care Opinion at 11:42

picture of Mairead Boyd

Good morning my name is Mairead Boyd Ward 9 Manager.

Can I start by expressing my heartfelt gratitude for your very kind beautiful compliment to all the staff. I would like to thank you for taking the time to write to us especially as you are recovering from surgery.

As a team we endeavor to provide a high standard of patient centered care and want all our patients to have a positive experience on Ward 9.

As manager I am very proud to hear that my team provided that high standard of care and your whole experience was so positive.

It is a long journey and we aspire to help reduce the long waits for surgery and allow our patients to receive the care they deserve in a safe timely manner.

I will inform all the Team on Ward 9 of your kindness and thank you again for taking the time to write.

Take care and we wish you a very speedy recovery.

Kindest Regards,

Sr Mairead Boyd

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