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GP services

Posted By Aquarious68

"GP services"

About: General Practices in Grampian

(as the patient),

I recently made contact with my GP practice following the guidance from eConsult. This was necessary owing to advice given by the cardiac rehab team and an information booklet supplied by them, surrounding recent palpitations that have become noticeable.

According to the NHS website, I had nil associated red flag concerns. All I wanted was some medical advice from a clinician. However, nil telephone triage was carried out, with no further information requested, I was advised to attend the hospital. I decided not to attend the hospital and instead wait for my next face to face appointment with the rehab team.

In my opinion, attending hospital would have been wholly inappropriate and only added pressure to an already overwhelmed casualty department. 

I don't understand why further history was not gained and an appointment made. This I believe would have been easily achievable whilst safety netting appropriately. 

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Responses

Response from Kirsten Dickson, Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team, NHS Grampian 4 days ago
Kirsten Dickson
Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team,
NHS Grampian

Submitted on 19/08/2025 at 12:25
Published on Care Opinion at 12:25

picture of Kirsten Dickson

Thanks for sharing this with us Aquarious68, I’m sorry eConsult diverted you to A&E when a telephone call with a GP would have been a better way to make a decision on whether a visit to A&E was right for you at that time. You followed the information you were given from the cardiac rehab team, trusted your instincts and luckily there were no serious consequences.

The majority of GP Practices in Grampian are independent contractors, each with their own system for managing complaints and feedback. They won’t see this feedback unless it is sent to them directly. If you’d like the practice to address your feedback specifically, you will need to call or write to the practice manager at the practice. If you would like independent advice or support on providing feedback to your practice there is the option to contact the Patient advice and Support Service by calling 0800 917 2127 or by visiting their website.

When contacting the practice directly, you will need to share your name and contact details, they won’t look into your feedback without this information unfortunately. I know not everyone feels comfortable sharing their name and contact details with the practice, and if would like, I can share your feedback with them anonymously - but you will need to contact me directly with the name of the practice (any contact information shared with me won't be shared any further) and any reply that comes through is unlikely to address the issues you have raised.

I can share your feedback with the cardiac rehab team though and I will let you know once I have done this.

Take care,

Kirsten

email: kirsten.dickson@nhs.scot

tel/text: 07885720267

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Response from Kirsten Dickson, Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team, NHS Grampian 4 days ago
Kirsten Dickson
Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team,
NHS Grampian

Submitted on 19/08/2025 at 15:22
Published on Care Opinion at 15:22

picture of Kirsten Dickson

Hi Aquarious68,

A quick message to let you know your feeback has been received by the cardiac rehab team (though you may have already shared this with them at your last face to face appointment). The information will definitely be useful for them to understand the patient journey after leaving the clinic and may shape future information or advice shared. Thanks again for getting in touch.

Take care,

Kirsten

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