Text size

Theme

Language

"NIAS- Paramedics"

About: Northern Ireland Ambulance Service / First responder paramedic

(as a service user),

My GP advised that I call for an Ambulance after I put my back out and was unable to move from my bed. I did not want to call for an Ambulance as I know the pressures on our Healthcare system however I had no choice after my sister and husband were unable to move me.  Whilst I had to wait a number of hours for it to arrive the two Paramedics who did come were amazing ( Davy and Joanne).  They showed me compassion and took their time in my house ensuring I was not moved until my pain was under control. When we arrived at the hospital we had to wait a number of hours outside before I could be seen. They ensured I was comfortable and my pain was managed the whole time.  Paramedics do a fantastic job in a frontline service. Davy and Joanne made me feel listened to and clearly demonstrated the Trust’s core values for ensuring a high standard of patient care.  

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 2 months ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service
Submitted on 18/08/2025 at 10:30
Published on Care Opinion at 10:30


picture of Neil Gillan

Good morning marchmj34,

I would like to begin by thanking you for taking the time to share your experience of the Northern Ireland Ambulance Service. It was reassuring to learn of the compassionate care provided by Davy and Joanne. I would like to share your feedback with them and in order to locate them I would require the following information:

- Date and approximate time of the incident

- The address the ambulance was dispatched to

If you are happy to share this information, I can be contacted at: Neil.gillan@nias.hscni.net

I wish you the best with your recuperation.

Best wishes

Neil

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k