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"My experience and expectations"

About: Royal Alexandra Hospital / Trauma & orthopaedics (wards 21-23)

(as the patient),

I was admitted to RAH early August with lower back pain which turned out to be an abscess in L2 L3 and my lumber, I was transferred from acute receiving to ward 21. The next day I was advised that I would need to get another MRI with contrast, I asked if I could go out to shop as food was uneatable after laying all day. At 5pm was told that I wouldn’t be getting the MRI as MRI department only opens Monday to Friday 9-5 which in current day I found poor. I had now been on intravenous antibiotics for 9 days, still no progress, as one minute I’ve to get another MRI with conture then I’ve not. I have been told yes I do need MRI but god only knows when this will happen. Furthermore I have personally called and left voicemail t with a consultant asking if they could kindly give me telephone call or at least have the decency to come visit myself, after all I am one of their patients, in which I know they must have many but to be in their care 9 days and still not seeing them only to send in a junior doctor who are already rushed of their feet.

Now let’s talk about the food if you could call it that. Personally I’d say it’s not fit for human consumption. Also it seems that if you are at the wrong side of the ward you get the scraps, may I say not fit for human consumption.

The staff on the ward do try there best to try make you stay a bit more pleasant, however their obviously having to work with what I believe is faulty apparatus also.

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Responses

Response from Susan O'Connor, Lead Nurse, Orthopaedics - Clyde Sector, NHS Greater Glasgow and Clyde 2 months ago
Susan O'Connor
Lead Nurse, Orthopaedics - Clyde Sector,
NHS Greater Glasgow and Clyde
Submitted on 21/08/2025 at 17:43
Published on Care Opinion at 17:43


Dear Shona72348

Thank you for taking the time to share your experience following your recent admission to the Royal Alexandra Hospital. I am sorry to hear about the challenges you’ve faced during your stay.

I understand that you have submitted a formal complaint, and our Complaints Team will contact you directly with a more detailed response.

I am pleased to hear that the ward staff have tried to make your stay more comfortable despite the challenges, and I will make sure your recognition of their efforts is passed on.

Regards

Susan

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