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Words can't express myself and my family's eternal gratitude

Posted By aquilabs63

"Words can't express myself and my family's eternal gratitude"

About: Golden Jubilee National Hospital / Cardiac Surgery Scottish Ambulance Service / Patient Transport Service University Hospital Hairmyres / Cardiology University Hospital Monklands / Cardiology/Coronary Care Unit (Ward 18) University Hospital Monklands / Dermatology University Hospital Monklands / Emergency Department

(as the patient),

A doctor at Monklands noticed in my notes something maybe wrong .ie angina . I was at hospital for Dermatology. They sent me to A n E at Monklands. 

They done tests and was found to have had a heart attack, I was kept in for 3.5 weeks. Where the care from Doctors n  Nurses to cleaners was exemplary.  Nothing was too much.

I was then transferred to Hairmyres for Angiography which showed I needed 4 bypass grafts.  Again the ambulance guys and staff were brilliant. Transferred to Jubilee in Glasgow.

Again staff fantastic, Doctors explained everything. Nurses couldn't do enough. Nothing was a bother. From intensive care to hdu. Staff were brilliant. I can't thank them enough.

15 weeks post op.  Blood pressure a wee bit erratic, back to Hairmyres where nurse John fitted bp machine.  Again he explained everything. 

All I can say our NHS is fantastic when u really need it. I understand it is on its knees.  But the professionalism.  The help and advice, after care rehab, amazing. Words can't express myself and my family's eternal gratitude to these wonderful human beings.

 

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Responses

Response from Alan Sommerville, Senior Nurse for Medicine, Renal and Associated Specialities, University Hospital Monklands, NHS Lanarkshire 2 months ago
Alan Sommerville
Senior Nurse for Medicine, Renal and Associated Specialities, University Hospital Monklands,
NHS Lanarkshire

Submitted on 18/08/2025 at 09:34
Published on Care Opinion at 09:34

Dear Aquilabs63

Thank you for sharing your experience on Care Opinion. I'm pleased to hear that your journey through NHS Lanarkshire and the Golden Jubilee in Glasgow was positive, especially during what must have been a very worrying time. Your feedback is greatly appreciated and will be shared with all the relevant departments.

Thanks again for taking time to post on Care Opinion.

Kind regards

Alan

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Response from Angela Steed, Assistant Service Manager - Medical & Care of the Elderly, UHM, NHS Lanarkshire 2 months ago
Angela Steed
Assistant Service Manager - Medical & Care of the Elderly, UHM,
NHS Lanarkshire

Submitted on 18/08/2025 at 09:52
Published on Care Opinion at 09:52

picture of Angela Steed

Thank you for taking the time to leave your feedback.

Firstly, I hope you are recovering well and feeling much better. It is great to hear that you felt reassured throughout your journey across the various services, especially at what would have been a worrying time for you and your family.

I will make sure your comments are shared with my Dermatology, ED and Ward colleagues here at Monklands; they will be delighted to receive these.

Thanks again and best wishes in your recovery.

Take care

Angela

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Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 2 months ago
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 18/08/2025 at 10:28
Published on Care Opinion at 10:28

Hi aquilabs63,

I'm really sorry to hear about your heart attack and hope you're doing ok and recovering well.

I just wanted to thank you for taking the time to leave feedback about the care you received, it is appreciated. It's great to hear such warm words about our staff at the Scottish Ambulance Service.

Thanks again and take care,

Mark

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Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 2 months ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 18/08/2025 at 21:33
Published on Care Opinion at 21:33

picture of Lise Axford

Dear aquilabs63

What lovely feedback you have shared for various staff and departments across NHS Lanarkshire, ambulance staff and the Golden Jubilee.

I also wanted to reply on behalf of the staff of University Hospital Hairmyres and say thank you.

After a very difficult and worrying time, you have taken time to provide such positive comments. Staff will appreciate reading these.

I wish you all the very best going forward

Kind regards

Lise

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Response from Clinical Governance Administrator, Clinical Governance, NHS Golden Jubilee last month
NHS Golden Jubilee

Submitted on 21/08/2025 at 13:37
Published on Care Opinion at 13:37

On behalf of the staff involved in your care here at the Golden Jubilee Hospital - I would like to thank you for your lovely feedback. I'm sure the staff you mentioned will be delighted to hear such kind comments. We are pleased you have had such a positive journey across various sites within the NHS and we wish you all the best in your continued recovery.

Kind regards,

Robyn

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