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"The service was just incredible"

About: South Central Ambulance Service NHS Foundation Trust / Emergency ambulance Stoke Mandeville Hospital / Accident and emergency Stoke Mandeville Hospital / Radiology (X-rays and Scans)

(as a service user),

I had my parents visiting for a birthday celebration and unfortunately my Mum fell ill in the night. 

An ambulance was called and they were in my house within 2 minutes of phoning - unbelievable as we live in a rural village! The crew were so professional and thorough.

They took her to the Emergency department at Stoke Mandeville Hospital and she was attended to immediately. She had a head CT, and ECG and blood tests. All tests were done and results seen within 4 hours and she was discharged with follow up referrals.

The service was just incredible! ED was very busy as it was a usual Saturday night but it just goes to show that when real emergencies happen the NHS does work. We just need to work on getting those that clog up the services to the right place for the help they need before they need to go to ED.

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Responses

Response from Maschil De Guzman, Patient Relations Manager, Buckinghamshire Healthcare NHS Trust 5 days ago
Maschil De Guzman
Patient Relations Manager,
Buckinghamshire Healthcare NHS Trust
Submitted on 18/08/2025 at 10:42
Published on Care Opinion at 10:42


Dear Andreah547

Thank you for your kind words and the compliment regarding the care and experience you received from the Emergency department at Stoke Mandeville. We greatly appreciate your feedback and are delighted to hear about your positive experience.

I will forward your compliment to the relevant team to ensure they are aware of your appreciation. Your feedback is invaluable and motivates us to continue providing excellent care and service.

Thank you once again for taking the time to share your thoughts.

Kind Regards,

BHT

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