"Humiliated over and over"

I was referred to urology by my GP in 2023, I didn’t get an appointment until December 2024 and this was a test the urologist was concerned about my symptoms and wanted to do more tests when I came back for more in February 2025 I was given self catheter to try and sent home. I had no idea, I approached PALS as I still had not had a sit down with a urologist. As my GP has discovered that my kidneys were in trouble and no one had shared this information to me or my GP. I had a phone call by someone at urology who explained looking at my bloods I needed an indwelling catheter and maybe a subpubic catheter, I was terrified.

When I went this appointment I was told by a consultant that I didn’t need a catheter she grabbed a scanner and said that my kidneys are fine. I explained my GP was worried and received a consultant and know more. At my next appointment I was scalded by a senior member of staff who spoke to me like I was a child, they humiliated me over and over and I found out they were the person that rang me and was not happy I had gone to PALS and spoken of their thoughts in the phone call to the consultant. I again asked them to look at my bloods done the day before telling them my GP is concerned, to be told they don’t care what my GP thinks. It’s now been several weeks since that appointment and I have been an inpatient at another hospital for 3 weeks, they are extremely worried as it appears my kidneys are not doing well and making me very poorly.

I am devastated and totally disappointed in the action and behaviours of all the people involved at my nearest hospital. But they don’t matter because I am receiving the best care at another hospital, I can’t help but wonder if I had done nothing and continued bleeding from bladder what would have happened to me. During my tests at this hospital they also noted something wrong in my Liver. I don’t honestly believe anyone can be a healthcare professional. The senior staff members behaviour was disgraceful they were shouting at me. Ranting things I should do next, telling me to stop crying when I was devastated. I believe people like this should not be working in the NHS