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"I am writing to try and prevent this happening to anyone else"

About: Dumfries & Galloway Royal Infirmary / Urology

(as a service user),

I was admitted in August 2024 as emergency due to repeated urine infections and abdominal pain. Following an abdominal scan found a Kidney stone and I was taken straight to theatre where a stent was inserted to help me pass the kidney stone.

I was put on Tamsulosin but I had to discontinue this after a few weeks as it was making my cataract in both eyes worse. On discharge I was told I would receive appointment to get stent removed within 12 weeks. I was doing very well with stent in place and felt better that I had done for a long time. After 12 weeks my niece phoned appointment line to inquire when stent would be removed due to being told 12 weeks. She was told - don't know why you were told that as it can take up to a year-.

I eventually received an appointment to have it removed, but this was cancelled at the end of June as no beds were available. I then had scheduled date for the beginning of July. The surgery was performed but due to the fact the stent had been left for -far too long- surgery did not go to plan. Fragments were unable to be removed, I ended up with a fever due to infection, required I.V and oral antibiotics. I had to remain in hospital for 5 days and I was very unwell. The consultant informed me the procedure should have taken 30 minutes but due to the stent being left for too long I was under anaesthetic for 2.5 hours.

I am writing to try and prevent this happening to anyone else. I am in my late 70's and may require further surgery to remove fragments which could have been prevented. 

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Responses

Response from Jamie Cottrell, Patient Experience Officer, Patient Services, NHS Dumfries and Galloway yesterday
Jamie Cottrell
Patient Experience Officer, Patient Services,
NHS Dumfries and Galloway
Submitted on 26/08/2025 at 11:24
Published on Care Opinion at 11:38


picture of Jamie Cottrell

Dear kilogn45,

Thank you for taking the time to share your experience and feedback with us. I would like to take this opportunity to apologise to you for any upset and distress your experience has caused.

I was sorry to read of your experience, and I note your concerns and the distress caused by the delay in stent removal, the conflicting information received, and the complications that arose during surgery due to the extended duration the stent remained in place.

I am keen to investigate your concerns further so that we can better understand what happened and identify any learning and support. I would be grateful if you could please reach out to our team if you feel comfortable doing so. That would allow us to look into this further and ensure that we can provide you with any additional support as appropriate.

Our team can be reached by email at dg.patientservices@nhs.scot or by telephone on 01387 272733. If you do not feel able to contact us directly, or if you feel that you would benefit from extra assistance providing feedback, you can receive free, independent advice and support from the Patient Advice and Support Service (PASS). More information on their service can be found at https://pass-scotland.org.uk/.

I would like to thank you again for taking the time to share your feedback with and I hope that you feel able to reach out to our team so that we can support you further.

Kind regards

Jamie

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