Text size

Theme

Language

"Gynaecology Pessary Clinic"

About: University Hospital Ayr / Gynaecology

(as the patient),

I have had issues with my prolapse for the past 3 years.  I have been passed pillar to post and ended up with a stage 4 prolapse. I am an elderly woman and felt my quality of life had deteriorated.  I eventually got an appointment to see a gynaecologist after continuous referrals that were marked urgent.

When I arrived for my first appointment at the Pessary clinic, my case was seen and reviewed and I was fitted with a Pessary, however I was advised if I experienced any issues to contact the emergency number.  

The Pessary fitted didn’t hold the prolapse so kept falling out, I called the number and was given an appointment today.  I was seen by staff nurse Wendy. I have never met a more caring nurse.  She was well experienced and spent a lot of time explaining what she was going to do.  She was empathetic and had great duty of care.  

70% of women experience prolapse issues and I feel services should be more available for women in my situation to get the care I received today, without waiting months/years.  I feel this service is valuable and important to women’s health.  I feel more could be done to utilise this service for women in need.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran last month
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 09/09/2025 at 12:33
Published on Care Opinion at 12:33


picture of Pamela Gibson

Dear M57

Please accept my apologies for the delay in responding to your feedback and thank you for taking the time to share your experience of the care provided within the Pessary Clinic, University Hospital Ayr.

I am sorry to read that you have been experiencing issues with your prolapse over the last 3 years, however, it is good to know that you are now attending the Pessary Clinic. It is also great to know that Wendy has been able to support you when you experienced issues with your pessary. It’s often the small things that can make all the difference, such as taking time to listen to concerns in an empathetic way and giving clear and concise explanations, resulting in a positive patient experience. Yours is a lovely example of the patient centred care that we strive to provide.

When times are challenging, it’s always nice to hear such positive feedback from our patients and it will be my pleasure to share your kind comments with the Team in the Department and with Wendy in particular.

I will also share your comments about the availability of this Service with the Service managers for their reflection and consideration.

Please accept my best wishes and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k