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"Wonderful care and reassurance"

About: Causeway Hospital / Day Procedure Unit

(as the patient),

I had to go to Causeway recently for a colonoscopy, I was already nervous and anxious what would show. I got my gown on and a lovely nurse Philipa came to get me and introduced me to everyone in the room. They gave me sedation which doesn't put you properly asleep but makes it slightly easier. 

I had a lovely nurse Hannah next to me the entire time who kept checking in, took my mind off the procedure and ensured the doctor knew when I was in pain so he gave me something again for it, I hadn't even said anything but she picked up on my discomfort and asked me about it and I then felt him giving me something more. She reassured me a lot of patients get sedation for colonoscopies and explained things throughout. 

 The procedure was fine, uncomfortable yes but everyone in the room made me feel so reassured and safe. They knew what they were doing. 

After I was wheeled into the recovery area where a lovely nurse got me tea and toast which was the best thing after fasting! 

The nurse next to me turns out to be a student nurse, she checked in with me in recovery again and I really appreciated her genuine care and kind nature. She asked if there was anything she could have done differently to support me throughout the procedure and I said no, but I wanted to write a comment to emphasise it made a vulnerable procedure much easier to get through. Much appreciated care from the entire day procedure unit I came into contact with. Where would we be without you all? 

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Responses

Response from Charlotte McKeeman, Ward Sister, Day Procedure Unit, Causeway Hospital, NHSCT 2 months ago
Charlotte McKeeman
Ward Sister, Day Procedure Unit, Causeway Hospital,
NHSCT
Submitted on 12/08/2025 at 16:38
Published on Care Opinion at 16:38


Hi there

Thank you sincerely for taking the time to send in your lovely compliments to the team. I hope you are recovering well after your procedure and glad to hear it went well for you.

I will pass on your very kind words to the whole team and especially our student Nurse Hannah. This is an excellent boost to her confidence and we are delighted that you were able to see how great she is in her role.

Many thanks again

Charlotte McKeeman

Ward Manager

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