Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Genuine care

Posted By indigocy84

"Genuine care"

About: Craigavon Area Hospital / Orthopaedics Craigavon Area Hospital / Trauma Ward

(as a relative),

My mother seen her last days out on the orthopaedic and trauma wards in Craigavon. The care she was given was above and beyond .when human kindness and professional protocols live side by side a special type of experience takes place .

Let me give a small example of this. It may seen insignificant to some but to our family it meant the world .

Every time mum had to be repositioned in bed we left the room to allow the nurses to do their job. On our return we found mum repositioned in a pristine bed with her hair brushed. I’m sure that’s not in the training manual. That is genuine care .

Every person from doctors to cleaners had a smile for mum , for us as well.

Why is the culture so different on these wards ? I’m not sure maybe in part it’s the ward set up, the freshness of the work environment . Whatever it is we are so grateful for you all.

You can be so proud of yourselves ,you make a difference every day .

Thank you from the bottom of our hearts.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Stephanie Doherty-Conway, Ward Sister, Orthopaedic Ward, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust 2 months ago
Stephanie Doherty-Conway
Ward Sister, Orthopaedic Ward, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust

Orthopaedic ward sister

Submitted on 08/08/2025 at 16:18
Published on Care Opinion at 16:18

picture of Stephanie Doherty-Conway

Hello!

Thank you for taking the time to share your feedback, it is so encouraging to learn of the excellent care your mother and family received..

I will pass your positive feedback onto the ward staff and domestic staff. Everybody is working very hard. I am pleased that you have had a positive experience on the ward. We have a lovely purpose built ward to work on.

I take this opportunity to pass on our sincere condolences to you and your family, it was a privilege to look after your mother.

Many Thanks

Stephanie Ward sister

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Joanne Nugent, Ward Sister, orthopaedics, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust 2 months ago
Joanne Nugent
Ward Sister, orthopaedics, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust

Submitted on 09/08/2025 at 11:43
Published on Care Opinion at 11:43

Thank you so much for taking the time to give the orthopaedic ward feedback. It is very much appreciated and lovely to receive. On behalf on the whole team it was a privilege to care for your mother during her last days. We take pride in our work and our patients are at the center of all the we do. Thinking about you and the family on the days that are ahead.

Kind regards

Joanne

clinical sister

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Rachel Jameson, Ward Sister, Trauma Ward, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust 2 months ago
Rachel Jameson
Ward Sister, Trauma Ward, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust

Submitted on 15/08/2025 at 17:36
Published on Care Opinion at 17:36

Hello,

Mu name is Rachel and I am the Ward Sister on the Trauma Ward. Thank you for taking the time go give us feedback. It is lovely to hear your kind words and it is extremely encouraging to know that your Mum received excellent care.

I will be sure to share your feedback with all the staff and I know it will mean a lot to them all. To have their hard work appreciated and recognised in this way is wonderful. We strive to provide the best care for patients and their families through all stages of their journey.

I would also like to take this time to pass on my condolences to you and the family, it was a privilege to care for your Mum,

Best wishes,

Rachel

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k