"Efficient but really friendly"

Just wanted to say that the general ambience was welcoming, particularly due to nurses Jenny and Cheryl. Efficient but really friendly. 

When we saw the ophthalmologist, Dr. Thomas, we were so impressed with her finding a potentially serious problem, and with the time that she afforded to us, even though it was at the end of the working day. 

Her delivery of what was potentially pretty bad news was sensitive and understanding to our age and situation. 

She continued to investigate and notified us as soon as possible, of the outcome of the investigation. We are so very grateful to her for her expertise, her empathy and her genuine interest in my husband’s case.

Thank you so much.