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Undated prescription

Posted By KINIA2004

"Undated prescription"

About: Kent & Canterbury Hospital / Dermatology

(as a service user),

I was awaiting my appointment for nearly a year. On the appointment I was told that others have it worse. Also, the Dr was very unprofessional and forgot to date my prescription which I was then unable to use as the pharmacy told me it's not legal for them to use an undated prescription. Now it is impossible to contact the department to correct their mistake and I'm very overwhelmed and can't start to use medication for my disability. This was a Canterbury department. 

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Responses

Response from Josh Page, Patient Feedback Co-Ordinator, Patient Voice and Involvement, East Kent Hospitals University NHS Foundation Trust 2 months ago
Josh Page
Patient Feedback Co-Ordinator, Patient Voice and Involvement,
East Kent Hospitals University NHS Foundation Trust

Submitted on 21/08/2025 at 17:12
Published on Care Opinion at 17:12

I am so sorry to read that you had such a bad experience.

Please could you contact me via my department email address which is ekhuft.patientvoice@nhs.net and I will try to look into your concerns.

If you could email with your DOB, Postcode and NHS Number it will help me to speak to the appropriate staff.

Kind regards

Josh

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by KINIA2004 (a service user)

Thank you very much. Everything was resolved positively. I was contacted by the medical secretary and informed that the new prescription is awaiting in the reception. Thank you for your assistance.

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