"Communication and basic care"

My elderly mother who has dementia was admitted to ward 23 in June. 

She had fallen in her dementia care home and required a partial hip replacement.

Communication was practically non existent despite family visiting every day.

Basic care was poor. I was told ‘The place is going like a fair’

Infection control standards were very poor.

Buzzer, suction tubing and nebuliser left on the floor. Faeces on the pillow.

I phoned and spoke to a senior member of staff but nothing changed.

I recently retired after 40 years in GG&C and could not believe the decline in basic care. Communication is key.

Eventually asked for our mum to be returned to the care home to have her basic needs cared for. No one came to discharge her or explain medication, follow up etc  but a porter appeared and took us to the discharge lounge! Not even a goodbye…..