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Waiting in A&E

Posted By hydraen59

"Waiting in A&E"

About: University Hospital Monklands / Emergency Department

(as a carer),

GP sent my mother down to A&E to rule out suspected stroke.

My mother has been sitting in a waiting area for over 5 hrs and not seen no one. If it was a stroke then she would not be able to get the drugs to save her life due to time wasted sitting in A&E waiting area for 5 hrs! Not seen medical team! Shocking. 

Suspected stroke is important and time sensitive!!! 

Not to mks hospital, it seems!

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last month
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 11/09/2025 at 16:29
Published on Care Opinion at 16:29

picture of Jennifer Montgomery

Dear hydraen59,

Thank you for sharing your experience at University Hospital Monklands, Emergency Department.

I am disappointed to hear about the lengthy wait you and your mother had following the GP referral, particularly as it was for a suspected stroke.

If you would like us to look into this further please could I ask that you contact our Patient Affairs team on the below email address who will be able take further details and provide you with a personal response.

patientaffairs@lanarkshire.scot.nhs.uk

I hope your mother is feeling better now.

Best Wishes,

Jenni

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