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Gentle, kind and informative

Posted By jiveqc33

"Gentle, kind and informative"

About: Stoke Mandeville Hospital / Accident and emergency

(as the patient),

I recently visited Stoke Mandeville ED for a deep laceration through my nail and thumb, I was treated by an Emergency Nurse Practitioner called Joanne, she saw me shortly after my arrival triaged and assessed my wound

She was efficient, demonstrating her skill and knowledge in caring for such wounds. She was gentle, kind and informative throughout with clear guidance of aftercare, and signs to look out which would need me to return

I am grateful we are lucky enough to have people as skilled and kind as Joanne to care for me and our local community 

Joanne is a great asset to to your team

My finger is healing nicely 

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Responses

Response from Maschil De Guzman, Patient Relations Manager, Buckinghamshire Healthcare NHS Trust yesterday
Maschil De Guzman
Patient Relations Manager,
Buckinghamshire Healthcare NHS Trust

Submitted on 08/08/2025 at 08:44
Published on Care Opinion at 08:44

Dear Jiveqc33

Thank you for your kind words and the compliment regarding the care you received at Stoke Mandeville ED especially from Emergency Nurse Practitioner Joanne. We greatly appreciate your feedback and are delighted to hear about your positive experience.

I will forward your compliment to the relevant team to ensure they are aware of your appreciation. Your feedback is invaluable and motivates us to continue providing excellent care and service.

Thank you once again for taking the time to share your thoughts.

Kind regards,

BHT

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